Diag Auto Clinic

Terms & Conditions

Last Updated: September 12, 2025 | Polokwane, South Africa

1. Identification Requirements

A certified copy of identification must be emailed to info@diagautoclinic.co.za after every purchase for verification and product registration purposes.

2. Delivery Charges and Shipping

Orders are shipped via The Courier Guy or Aramex Couriers with delivery times of 1-3 business days to main centers and 5-7 days to remote areas. International shipping is available.

3. Device Setup and Registration

Device setup typically takes 2 days but may extend to 3-5 days during periods of load shedding to ensure your device is "Ready-To-Work".

4. Payment Policy

By completing a purchase, you agree to these terms and commit to payment. We reserve the right to:

• Allow or deny order cancellations based on stock reservation status
• Charge a 15% cancellation fee on order value
• Report non-payers to credit bureaus and revoke website access
• Pursue criminal proceedings for theft if payments are stopped after dispatch
• Cancel orders if payment is not received within 24 hours

5. Credit Card Payments

For first-time buyers with orders over R500.00 paying by credit card, we may request:

• Certified copy of your ID
• Emailed copy of front/back of credit card from your bank
• Signed authorization letter from cardholder with contact numbers

All information is protected under our Privacy Policy.

6. Bank Deposits and Transfers

Send proof of payment to info@diagautoclinic.co.za. Payments may take 1-2 business days to reflect. Direct EFT to FNB Business Cheque Account (63120777214) for immediate clearance.

7. Stock Availability

Items ship after payment clears. Most items are in stock, but availability is subject to confirmation. Contact us to verify availability before ordering.

8. Price Fluctuations

We reserve the right to adjust prices due to market conditions, stock levels, currency rates, or supplier changes. We are not obligated to issue credits for previous purchases.

9. Returns and Refunds Policy

General Returns: 35% handling fee for approved returns, payable upfront.

Faulty Items: Return within 7 days in original packaging for testing and replacement.

Non-Returnable Items: No returns for:

• Incorrectly ordered goods
• Software incompatibility
• Insufficient technical skill
• Dissatisfaction with product design or function

Purchasers must verify compatibility before ordering. Return shipping costs are borne by the purchaser.

10. Limited Warranty

Electronics: Limited warranty duration varies by item. After 7 days, faulty items must be returned for repair/replacement.

Non-Electronics: Accessories and cables have no out-of-box warranty.

No Warranty: Software, clone devices, and second-hand equipment are sold "as-is" with no warranty.

We support warranty claims per terms and facilitate repairs through suppliers.

11. Service Booking Terms

By booking diagnostic, ECU, or key programming services, you agree to:

• Provide accurate vehicle and contact information
• Confirm appointments 24 hours in advance
• Pay 50% deposit for bookings exceeding R5000.00, refundable with 48-hour cancellation notice
• Accept responsibility for delays caused by inaccurate information
• Adhere to appointment times (late arrivals may incur R500 rescheduling fee)

We reserve the right to refuse or reschedule bookings due to unforeseen circumstances.

12. ECU Services Terms

ECU mapping, programming, cloning, and repair services require:

• File uploads (.bin, .hex, .ori, .mod) not exceeding 10MB via website or email
• Proof of ownership (vehicle registration) for service verification
• 3-7 business days for completion (depending on complexity and load shedding)

We are not responsible for data loss during uploads - maintain backups. Modifications are performed at customer's risk.

13. Key Programming Services

Key programming, cloning, and replacement services require:

• Key data file uploads (max 5MB) via website or email
• Proof of ownership for all services
• 2-5 business days for completion

Lost key replacement requires ownership verification and may incur additional fees. Customers are responsible for data accuracy.

14. Customer Interference Policy

Interference includes:

• Unauthorized access to equipment or processes
• Providing false or misleading information
• Abusive, threatening, or harassing behavior
• Attempting to bypass payment or verification processes

We reserve the right to terminate services, ban customers, and pursue legal action for damages.

By engaging with Diag Auto Clinic, you agree to these terms and conditions.

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